Returns & Refunds

At ZentoSA, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Policy

• You may return most items within 7 days of delivery
• Items must be unused, in original packaging, and in the same condition as received
• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

• Items damaged due to misuse or negligence
• Products without original packaging
• Items marked as final sale or non-returnable at time of purchase

How to Return

1. Contact us at our contact page with your order number and reason for return
2. We will provide you with return instructions and a return address
3. Ship the item back using a trackable courier service
4. Once received and inspected, we will process your refund or exchange

Refunds

• Approved refunds are processed within 5–7 business days
• Refunds are issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error

Exchanges

If you'd like to exchange an item, please contact us and we'll do our best to accommodate you subject to stock availability.

Need help? Contact our support team.