Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major payment methods available at checkout, including credit/debit cards and other secure options.

Can I change or cancel my order after placing it?
Orders can only be changed or cancelled before they are dispatched. Please contact us immediately if you need to make changes.

Will I receive an order confirmation?
Yes, you will receive an email confirmation as soon as your order is placed successfully.

Shipping & Delivery

Do you deliver across South Africa?
Yes! We deliver nationwide to all major cities and towns across South Africa.

How long does delivery take?
Delivery typically takes 8–11 business days. See our Shipping & Delivery page for full details.

How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Visit our Track My Order page for more info.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery for unused items in original packaging. See our Returns & Refunds page for full details.

How long does a refund take?
Approved refunds are processed within 5″7 business days to your original payment method.

Products

Are your products covered by a warranty?
Warranty terms vary by product. Please check the individual product listing or contact us for specific warranty information.

Are the product images accurate?
We do our best to display products accurately. Slight colour variations may occur due to screen settings.

Still have questions?

Contact our support team and we'll get back to you as soon as possible.